How to Find the Bright Spots

     Last summer I referred to the book Switch: How to Change Things When Change is Hard by Chip and Dan Heath.  One of the techniques that they cite in their book is how important it is to look for the bright spots in an organization (or a report card), i.e. looking for what is going right.  
     Here, I'll let Dan explain.  Click on the three-and-a-half minute video below.  It's excellent advice.